Basic Troubleshooting:

  • Unplug the device from power for at least 2 minutes, then plug back in
  • Delete and re-download the Sundance Now app
  • Confirm that you are still connected to your WiFi or Ethernet network
  • Check your settings to make sure you have updated to the latest software version¬†


If you are still experiencing trouble with the channel, send us a note through our support contact form letting us know which steps didn't work for you, as well as the following info listed here:

  • The specific device and model number
  • Whether this issue concerns a specific title, and if so, which one
  • If you are getting a specific error message
  • If possible, include a photo or video of the issue you're experiencing