Basic Troubleshooting:
- Unplug the device from power for at least 2 minutes, then plug back in
- Delete and re-download the Sundance Now app
- Confirm that you are still connected to your WiFi or Ethernet network
- Check your settings to make sure you have updated to the latest software version
If you are still experiencing trouble with the channel, send us a note through our support contact form letting us know which steps didn't work for you, as well as the following info listed here:
- The specific device and model number
- Whether this issue concerns a specific title, and if so, which one
- If you are getting a specific error message
- If possible, include a photo or video of the issue you're experiencing
