Windows PC: The Taskbar on the bottom of the screen could be hiding the controls and/or blocking the video player. If so, please follow the steps below:

1. Right-click on the Windows Taskbar

2. Select “Properties”

3. Check the box that says “Auto-Hide the Taskbar"

You should now see the video controls.

Chrome users on Mac or Windows PC: You may have Silverlight disabled, which will hide the controls. This article from that shows you how to enable them.

If you are still experiencing trouble with the site, contact us via our support contact form and let us know what specifically didn’t work. We'll do our very best to get you back on track!