Member Support

The Video Won't Start or Load on My Computer

Last Updated: Oct 05, 2018 10:39AM EST
If a video isn’t loading on your computer, please try the following troubleshooting tips: 

  • Restart your computer & Reset your Router
  • Clear your cookies. You can learn how to do that in your browser by visiting
  • Upgrade your browser. Currently, we support Google Chrome, Mozilla Firefox, Safari, and MS Edge (partially supported). We recommend always running the most up to date version of your browser for the best experience.
  • Make sure you have JavaScript and Cookies enabled on your browser. Confirm this by visiting
  • Find instructions on how to enable your cookies on this WikiHow and learn how to enable JavaScript at
  • Make sure your internet connection is strong enough. You can test it at Also check that you have a ping speed below 50ms, with no packet loss. You can check your ping speed at

If you are still experiencing trouble with the site, contact support through our support contact form and let us know what specifically didn’t work. We'll do our very best to get you back on track!
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